DEFINITIONS

• All written communications from the supplier to the customer are normally carried out via email. This includes information about price changes, product changes, invoices, as well as any reminders and debt collection notices. Debt collection notices are also sent by post.
• The customer is responsible for providing and maintaining a correct email address. If the customer does not receive the product, they must notify the supplier so that any errors can be corrected.
• The customer is responsible for providing the supplier with accurate and up-to-date information necessary to perform services satisfactorily.
• The customer is obligated to provide the necessary information required by the supplier to complete their work. If signatures for occupational health service contracts or information for other products are not provided, the supplier may invoice the order after 60 days with a breach fee that revokes the customer’s right to use the product. The fee is 40% of the total amount.

AGREEMENT ENTRY

• The agreement is considered entered when the customer confirms their agreement by approving via SMS, email, or audio recording.
• By entering into the agreement, the customer confirms they have the necessary authority to enter the agreement on behalf of the business.
• The delivery is considered completed and the order billable when the customer has received their username/password for the service or received information materials about application processes, ID cards, or similar.

TERMINATION OF THE AGREEMENT

• All IK-systems and course licenses require written termination. The customer must send an email to post@athenahms.no or post@kurskontoret.no to notify of the termination within the deadline. If termination is not made within the deadline, the agreement is automatically renewed for the same period as initially agreed.
• Termination deadlines:
  • IK systems: 6 months.
  • Course licenses: 3 months.
• The customer can annually change the name or employee associated with the course license.

CUSTOMER RIGHTS AND OBLIGATIONS

• Upon entering into the agreement, the customer gains access to products via the internet.
• The customer must independently manage, maintain, and utilize the products.
• The customer owns and may freely dispose of the data in the products.
• The subscription is automatically renewed unless the customer provides written notice at least 6 months before the end of the agreement period.
• The website may be unavailable for short periods due to updates, technical maintenance, or errors.
• The supplier reserves the right to improve products without prior notice to the customer.
• Price changes are communicated to the customer at least one month before they take effect, except in cases of price reductions.
• The supplier ensures that internet services are operated via their own web server or through partners.

SUPPLIER’S OBLIGATIONS

• The supplier is committed to not disclosing any customer information received in connection with the agreement to unauthorized parties.
• The supplier’s liability for damages to the customer is subject to applicable regulations at all times.
• The supplier disclaims any responsibility for direct and indirect losses (such as loss of income) due to web service errors or downtime.

FORCE MAJEURE

• The supplier cannot be held responsible for changes caused by circumstances beyond their control, such as strikes, lockouts, war, political or governmental decisions.

PAYMENT TERMS

• The customer pays the prevailing prices for services provided by the supplier. Invoice due date is 10 days unless otherwise agreed.
• The agreement is valid for the period agreed upon between the customer and the supplier. If written termination is not provided at least 6 months before the end of the period, the agreement is automatically renewed for the same length of time.

DISPUTES

• In the event of a dispute between the customer and the supplier, the matter can be brought before Halden Conciliation Board.
• Any liability for damages is limited to the contract value.
• Complaints must be submitted no later than two months after the issue became known to the parties, or one month after disagreements were identified through correspondence or meetings.

ANNUAL PRICE INCREASE

• Prices are increased annually by 5%. Other price adjustments may occur, but if no other notice is given, an annual price increase of 5% applies. This applies to all agreements with the supplier (org. no. 934606450) for the products Total-IK and Kurskontoret, excluding occupational health services.